The type of personal information we collect
We only collect personal data for specified explicit and legitimate purposes. We will not store personal data longer than is necessary to accomplish the purpose for which the data was originally collected.
We currently collect and process the following personal information: full name, email address, phone number, personal description, psychological and medical history, and credit card information for payment of services. This data can be collected through the questionnaires we ask you to complete, such as when you subscribe to any newsletters or subscriptions to our mailing list, psychological consultations, and psychological therapy on our site. This personal data can be collected from you on our site or via telephone or online communication, such as audio or videoconferencing.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
We use your personal data to carry out contracts entered between you and rkTherapy for services, relating to psychological consultations and therapy. The personal data can be provided by you for the purpose of joining waiting lists, or registration for online products, such as courses, as well as during the application for face-to-face clinical assessment and treatment provided by rkTherapy.
We also receive personal information indirectly, from the following sources in the following scenarios:
We may share your personal information to third parties to the extend required by law, court order and for the purpose of law enforcement. We may also share your information to authorities for the purpose of protecting you, children or others who may be at risk of harm.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You can remove your consent at any time. You can do this by contacting [email protected]
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
How we store your personal information
Your information is securely stored electronically on our secure servers, any data collected is stored on our electronic system which is password protected.
We will dispose your information as soon as the purpose of its storage has been accomplished. Personal data related to our services is kept and processed for a period of five years from the last date of service provided to you through rkTherapy.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at [email protected] if you wish to make a request.
39 Southfield. Hertfordshire. United Kingdom EN5 2AT
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected]
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk